Returns

Because checkout runs through our retail partner, returns do too - which is good news, since their return machinery is the most practiced in retail.

• Starting a return: open the order on the retail partner's order page and follow the return prompts. Most items ship back with a printable or QR-code label.
• Windows and conditions are the retail partner's standard ones for the product category, shown on the order page before you commit.
• Refunds go back to the original payment method on the retail partner's usual schedule.

If an item arrives damaged or misprinted, photograph it before starting the return - it speeds up the resolution considerably.